Highlyspecialized, fully compliant, and operationally integratedsolution to your organizational needs
Strategic partner to safeguard the continuity and resilience of your most sensitive business functions, while ensuring full regulatory compliance in a constantly evolving environment.
– Full regulatory alignmentwith DORA’s requirements on the governance and control of critical functions
–Standardized methodologyfor CIF outsourcing lifecycle: assessment → onboarding → monitoring → reporting
– Integration with internal frameworks, including BCM, ICT risk, and internal audit
– Vendor-agnostic architecture: compatible with cloud-native, hybrid, and legacy environments
– Audit-readinessby design, supporting traceability, reversibility, and business continuity.
– Assessment and classification of critical or important functions, based on DORA-defined criteria.
– Design and end-to-end operational managementof the function, with high standards of security, availability, traceability, and continuity.
– Integration with your ICT risk management framework, ensuring alignment and control.
– Continuous performance monitoring and SLA tracking, using advanced audit and reporting tools.
– Management of third-party relationships, in the case of further ICT outsourcing.
– Full documentation and operational supportfor audits and supervisory inspections (ESAs, national authorities, etc.).
– Guaranteed compliance: fully aligned with DORA requirements, including Articles 28–30 on the outsourcing of critical or important functions.
– Modular and scalable approach: adaptable to the specific needs of banks, insurers, investment firms, fintech companies, and other regulated entities.
– Reduced operational risk: through a structured and auditable model for managing outsourced functions.
– Transparency and governance: complete visibility and control over processes and responsibilities, with DORA-compliant contracts and SLAs.
– Vertical expertise: multidisciplinary team with proven experience in financial regulation, cybersecurity, operations, and business continuity.
1. Function Mapping & Regulatory Classification
Analysis of the client’s operating model to identify CIFs as defined by DORA (based on impact on critical business lines, market impact, and substitutability).
Formal documentation and justification of classification in alignment with Articles 28–30 of DORA.
2. End-to-End Execution of the Function
Depending on the function externalized (e.g. ICT operations, incident response coordination, third-party risk management, ICT security operations, or business continuity planning), providing:
–Operational ownershipof defined sub-processes and activities;
– Deployment ofdedicated resources, technologies, and procedures;
– Alignment with client’s internal controls, risk appetite framework, and recovery time objectives (RTOs).
3. Risk Management & Controls Integration
Continuous risk identification, assessment, and mitigation planning related to the delegated function.
Embedding of the externalized CIF into the client’s ICT Risk Management Framework.
Definition and execution ofKey Risk Indicators (KRIs)andcontrol testing procedures.
4. Monitoring, SLA Management & Reporting
Real-time or periodic monitoring of the function’s performance against pre-agreed KPIs.
SLA management dashboard with incident tracking, escalation mechanisms, and audit trails.
Automatedcompliance reportingtailored for supervisory authorities and internal audit.
5. Third-Party Oversight (where applicable)
Management of sub-outsourced services or dependencies (e.g. IaaS, SaaS, SOC-as-a-Service).
Contractual compliance with DORA Article 30 (sub-outsourcing risk, access rights, audit, termination rights).
Continuous vendor risk assessments and due diligence support.